This policy explains how to cancel your services and the conditions under which refunds are provided.
1. Cancellation
You can cancel your service at any time from your client area. Two cancellation types are available:
- Immediate Cancellation: The service is terminated immediately. No refund is issued for the unused portion of the billing period.
- End of Period Cancellation: The service continues until the end of the current billing cycle and is not renewed. This is the recommended option to avoid service interruption.
2. Refund Policy
We offer a 7-day money-back guarantee for new subscriptions. To be eligible:
- The request must be submitted within 7 days of the initial purchase.
- The service must not have been actively used (high bandwidth/resource consumption, etc.).
- Only the first purchase is eligible; renewals are not refundable.
3. Non-Refundable Items
- Services actively used for more than 7 days
- Renewal payments
- One-time setup or configuration fees
- Add-on services (additional IP addresses, backup storage, etc.)
- Services terminated due to Terms of Service violations
4. How to Request a Refund
- Log in to your client area.
- Open a support ticket with the subject "Refund Request".
- Include your invoice number and the reason for your request.
Refund requests are reviewed within 2 business days. Approved refunds are processed within 5–7 business days via the original payment method.
5. Service Termination by Us
If we terminate your service due to a violation of our Terms of Use, no refund will be issued. If the termination is due to a technical error on our side, a pro-rated refund will be provided.