Refund Policy

1. 14-day refund

You may request a refund within 14 days of your purchase, for any reason. We refund the full amount you paid.

When a refund is issued, the service is closed and your access to the data on it ends. Please take a copy of anything you need first.

2. How to request a refund

You can request a refund in either of these ways:

• open a support ticket in the client area, or
• e-mail us at info@ulcloud.net.

Quoting your invoice number is enough. You do not need to give a reason.

3. How the refund is paid

Refunds are made to the original payment method. We start the refund within 14 days of receiving your request. How long it takes to appear on your statement depends on your bank and usually takes a few business days.

4. Orders processed by Paddle

Our order process for customers outside Türkiye is conducted by our online reseller Paddle.com Market Ltd, which is the merchant of record for those orders. The same 14-day refund applies. You may send your request to us, or directly to Paddle at paddle.net.

5. Cancelling your service

You can cancel a service at any time from the client area. Cancellation takes effect at the end of the current billing period: you keep using the service until then and no new invoice is issued. If you would rather have the service closed before the period ends, open a support ticket and we will do it.

6. Stopping a renewal

Renewal invoices are issued before the current term ends. To avoid being charged, cancel the service in the client area before the invoice falls due.

7. Questions

If anything about this policy is unclear, write to info@ulcloud.net and we will answer.